Terms of Use

Using this website

• The site describes our services for general information. Nothing on it is a binding offer, and sending the quote form does not create a service agreement. Service starts once we have sent you a written rate and you have confirmed it.
• Please give us accurate information and use the site only for lawful purposes. Do not try to disrupt the site, access it by automated means that overload it, or use the quote form to send spam.
• The text, photos, logo, and design of this site belong to AZ Total Shine Co., LLC. You may not copy or reuse them without our written permission.
• The site links to services we do not control, such as RinseBase and Google Maps. Their own terms and privacy policies apply when you use them.

Quotes and rates

We start with a free walkthrough of the property and then send you a flat per-turnover rate in writing. That rate is what you pay for a standard turnover. Seasonal deep resets, mid-stay cleans, and other work outside a standard turnover are quoted separately. We will give you written notice before any change to your rate takes effect.

What a turnover includes

A standard turnover covers the checklist published on our home page. Conditions outside a normal turnover, for example biohazards or bodily fluids beyond normal cleaning, pest infestations, mold, or excessive guest mess or trash, may need a separate quote or an additional charge. We will contact you before doing any extra work that costs more.

We restock consumables from the supplies you keep at the property and let you know when they are running low. You are responsible for keeping enough on hand.

Scheduling and your booking calendar

We schedule turnovers from the booking calendar you share with us. Please keep it accurate and tell us about late checkouts, early check-ins, owner stays, and anything else that changes the cleaning window. We will do our best to accommodate short-notice changes, but we cannot guarantee a turnover that was never on the calendar or was not communicated to us.

Access, linens, and trip fees

You are responsible for giving us working access to the property at the scheduled time: current door, lockbox, and gate codes, and any parking or community instructions. We keep access codes confidential and lock up when we leave.

If you manage your own laundry, clean linens must be at the property for every turnover. If you use our laundry service, you agree to provide three full sets of linens per bed, and laundry is billed at the additional fee in your written rate.

If our crew cannot get in (for example a wrong code, an empty lockbox, or a guest still in the property), or cannot complete the turnover because clean linens are not there, a $50 trip fee applies. Before charging it, we will try to reach you and wait a reasonable time for the problem to be fixed.

Cancellations

You can cancel or reschedule a turnover free of charge with at least 24 hours' notice before the scheduled start time. Cancellations or reschedules with less than 24 hours' notice are billed at 50% of the turnover rate. This applies whatever the reason, including guest cancellations that reach us late.

Payment

We bill through RinseBase using the card you keep on file. By booking our services, you authorize us to charge that card for completed turnovers, trip fees, late-cancellation charges, laundry fees, and any other work you have approved, after each service or on the billing cycle set out in your written rate. Clients with several properties can receive a single statement itemized by address.

If a charge is declined, we will let you know. We may pause service until payment is up to date. If you question a charge, please contact us first so we can sort it out.

If something is missed

If a turnover does not meet our checklist, tell us within 24 hours, with photos if you can. We will come back and fix it at no charge. That return visit is our remedy for missed items and cleaning-quality issues.

Damage

Damage caused by guests. We report damage, stains, breakage, and missing items we find the same day, with photos, so you have time to file a claim with the booking platform. We are not responsible for damage caused by guests or others, or for the outcome of any platform claim.

Damage caused by our staff. If you believe our staff damaged something, report it within 48 hours of the cleaning, with photos and a description. We will investigate, and we will cover damage we are responsible for through our liability insurance. This does not include normal wear and tear, damage that existed before the cleaning, items that were not properly installed or secured, or items that failed during normal, appropriate cleaning.

Safety

Please tell us about pets, security systems, cameras, and anything at the property that could be a hazard. Our staff may stop work and leave a property they reasonably believe is unsafe, and we will contact you right away if they do.

Ending service

You or we can end service at any time with written notice, by email or text. Charges for services already completed, and late-cancellation charges for turnovers inside the 24-hour window, remain payable.

Limits on liability

The website is provided "as is", without warranties of any kind. To the fullest extent the law allows, we are not liable for indirect or consequential losses, including lost bookings or revenue, refunds or credits you give guests, platform penalties, or changes to your ratings or reviews. Nothing in these terms limits liability that cannot be limited under Arizona law, or our commitments in the damage section above.

Governing law

These terms are governed by the laws of the State of Arizona. If a dispute comes up, please contact us first; most problems can be settled with a phone call. Any dispute that cannot be settled will be resolved in the state or federal courts located in Maricopa County, Arizona.

Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. Changes that affect current clients will be sent to you directly and apply to services performed after that notice.

Contact us

AZ Total Shine Co., LLC, Tempe, Arizona
Email hello@aztotalshineco.com
Call or text (602) 456-4435