Privacy Policy

Information you give us

• Quote requests. Your name, phone number, email, property city, property size, service and laundry preferences, and anything you write in the notes field.
• Calls, texts, and emails. Your contact details and whatever you tell us about your property and scheduling.
• Client details. Property addresses, door, lockbox, and gate codes, parking and community rules, your booking calendar link, and how you like each property set up. A shared booking calendar can include guest names and stay dates; we use those only to schedule turnovers and never contact your guests.
• Payment details. Your card is entered into and stored by RinseBase, our scheduling and billing platform. We do not keep full card numbers ourselves.
• Job applications. Applications go through RinseBase's careers form, and what you submit there is also covered by RinseBase's own privacy policy.

Information collected automatically

• Google Analytics. We use Google Analytics to see how visitors use the site: pages viewed, how you arrived, your general location, device, and browser. It uses cookies and similar technology.
• Hosting logs. Our site is hosted on Google Firebase, which records standard server logs such as IP address, browser type, and the pages requested.
• Embedded Google services. Our fonts come from Google Fonts, and our service-area map is an embedded Google map. Loading them sends your IP address and browser details to Google, and the map may set Google cookies.

Photos of the properties we clean

We photograph every room at the end of each turnover and send the photos to you, along with reports of damage and low supplies. We may also use photos of rooms in our marketing, such as the gallery on this site, but never with the property address, your name, or anything that identifies you or your guests. If you would rather we did not use photos of your property, tell us and we will not.

How we use information

• To respond to your request, schedule a walkthrough, and send you a quote.
• To schedule and perform cleanings, send photo and damage reports, and restock supplies.
• To charge for our services and keep business, tax, and insurance records.
• To contact you by phone, text, or email about your quote, your schedule, and your account.
• To understand how the website is used and improve it.
• To protect our business, staff, and clients, and to comply with the law.

Text messages

If you text us, or give us your mobile number through the quote form or as a client, we may text you about your quote, walkthrough, scheduled cleanings, turnover reports, and billing. We do not send marketing texts. Message frequency varies with your schedule, and message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. You can also call us at (602) 456-4435.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are excluded from all sharing described in this policy and will not be shared with any third parties.

Who we share information with

We do not sell your personal information, and we do not share it for targeted advertising. We share it only with service providers that help us run the business, and only what each one needs:

• Formspree, which delivers quote-form submissions to our inbox.
• RinseBase, our scheduling, billing, and job-application platform, which also processes card payments.
• Google, for website hosting (Firebase), analytics, fonts, maps, and email.
• Our wash-and-fold partner, if you choose our laundry service, which receives only the details needed to collect and return your linens.

We may also disclose information if the law requires it, to protect the safety of our staff or others, or as part of a sale or transfer of the business, in which case this policy would continue to apply.

Access codes and security

Access codes and property details are shared only with the staff assigned to your properties. We use reasonable safeguards to protect the information we hold, but no website, email, or storage system is completely secure. If you change a code, let us know, and we will update our records.

How long we keep information

We keep information for as long as we need it for the purposes in this policy: while you are a client, and afterward for as long as required for tax, accounting, insurance, and legal records. When we no longer need it, we delete it.

Your choices

• You can ask to see, correct, or delete the personal information we hold about you by emailing hello@aztotalshineco.com. We may need to keep some records where the law requires it.
• You can block or delete cookies in your browser settings, and opt out of Google Analytics with Google's opt-out browser add-on.
• You can stop texts at any time by replying STOP.

Children

Our website and services are for property owners and managers. They are not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. Material changes that affect current clients will be sent to you directly.

Contact us

AZ Total Shine Co., LLC, Tempe, Arizona
Email hello@aztotalshineco.com
Call or text (602) 456-4435